Identification and Ownership
In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the Owner exposes his identifying data:
- Headline:Vega de Yuco Wineries.
- Home:Camino del Cabezo, s/n, Las Palmas - Spain.
- Email:bodega@vegadeyuco.es
- Website: https://www.vegadeyuco.com
Purpose
The purpose of the Website is: Wine making and bottling.
Terms of Use
The use of the Website grants you the status of User, and implies complete acceptance of all the clauses and conditions of use included in the pages:
If you do not agree with each and every one of these clauses and conditions, please refrain from using the Website.
Access to the Website does not imply, in any way, the beginning of a commercial relationship with the Owner.
Through the Website, the Owner provides access and use of various content that the Owner and/or its collaborators have published through the Internet.
To this end, you are obliged and committed NOT to use any of the contents of the Website for illicit purposes or effects, prohibited in this Legal Notice or by current legislation, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate or prevent the normal use of the contents, computer equipment or documents, files and all types of content stored on any computer equipment owned or contracted by the Owner, other users or any Internet user .
Security measures
The personal data provided to the Owner may be stored in automated databases or not, whose ownership corresponds exclusively to the Owner, who assumes all technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information. contained therein in accordance with the provisions of current data protection regulations.
However, you must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, the Owner cannot guarantee the absence of viruses or other elements that may cause alterations in computer systems (software and hardware) of the User or in their electronic documents and files contained therein, although the Owner puts all the necessary means and takes the appropriate security measures to avoid the presence of these harmful elements.
Processing of Personal Data
You can consult all the information related to the processing of personal data collected by the Owner on the page Privacy Policy.
Content
The Owner has obtained the information, multimedia content and materials included on the Website from sources that it considers reliable, but, although it has taken all reasonable measures to ensure that the information contained is correct, the Owner does not guarantee that it is exact. , complete or updated. The Owner expressly declines any responsibility for errors or omissions in the information contained in the pages of the Website.
It is prohibited to transmit or send through the Website any illegal or illicit content, computer viruses, or messages that, in general, affect or violate the rights of the Owner or third parties.
The contents of the Website are for informational purposes only and under no circumstances should they be used or considered as an offer to sell, a request for an offer to purchase or a recommendation to carry out any other operation, unless expressly indicated.
The Owner reserves the right to modify, suspend, cancel or restrict the content of the Website, the links or the information obtained through the Website, without prior notice.
The Owner is not responsible for any damages that may arise from the use of the information on the Website or that contained in the Owner's social networks.
Cookies Policy
You can consult all the information related to the policy of collection and processing of cookies on the page Cookies Policy.
Links to other websites
The Owner may provide you with access to third-party websites through links with the exclusive purpose of informing about the existence of other sources of information on the Internet in which you can expand the data offered on the Website.
These links to other websites do not imply in any case a suggestion or recommendation for you to visit the destination web pages, which are beyond the control of the Owner, so the Owner is not responsible for the content of the linked websites or the result you get by following the links. Likewise, the Owner is not responsible for the links located on the linked websites to which it provides access.
The establishment of the link does not imply in any case the existence of relations between the Owner and the owner of the site on which the link is established, nor the acceptance or approval by the Owner of its contents or services.
If you access an external website from a link found on the Website, you must read the other website's own privacy policy, which may be different from that of this Website.
Intellectual Property
All rights reserved.
All access to this Website is subject to the following conditions: the reproduction, permanent storage and dissemination of the contents or any other use for public or commercial purposes is expressly prohibited without the express prior written consent of the Owner.
Limitation of liability
The Owner declines any responsibility in the event of interruptions or malfunctions of the Services or content offered on the Internet, whatever the cause. Likewise, the Owner is not responsible for network outages, business losses as a result of said outages, temporary suspensions of electricity or any other type of indirect damage that may be caused to you by causes beyond the control of the Owner.
Before making decisions and/or actions based on the information included on the Website, the Owner recommends checking and contrasting the information received with other sources.
Jurisdiction
This Legal Notice is fully governed by Spanish law.
Contact
If you have any questions about this Legal Notice or want to make any comments about the Website, you can send an email message to the address: bodega@vegadeyuco.es
PURCHASE TERMS
Purchases made by our users through our website ("www.vegadeyuco.com") are governed by the conditions ("The Conditions") described below. The purchase of products/services (“Product/”Service”) through www.vegadeyuco.com implies full and unreserved acceptance by the user of the following purchase conditions. The Conditions do not cover the purchase of our services/products by third parties outside the Website.
Data of the service provider of the Information Society, owner of the website
Identity | BODEGAS VEGA DE YUCO, S.A.T. – V35474881 |
by Rafael Arozarena (1973), set in Lanzarote and considered one of the classic works of Canarian literature. | Camino Del Cabezo, Sn – Masdache, 35572 – Tias, Lanzarote (Las Palmas) |
Phone | 928524316 |
Web | www.vegadeyuco.com |
bodega@vegadeyuco.es |
Please read these Conditions carefully before placing an order for any “Product/Service” on our “Website”. If you do not accept these Conditions, you will not be able to place an order for any Products on our Website. You may print a copy of these Terms for future reference.
- Possibility of modifying these conditions and the commercial offer
BODEGAS VEGA DE YUCO, S.A.T. may modify the conditions or offers published on its website at any time (prices, products, promotions, transport rates and other commercial and service conditions). But the modifications will not affect in any case the purchases already made by our users.
The names and brands of products and manufacturers are used for identification purposes only. All photos, descriptions and prices are not contractual.
Special offers, promotions or discounts will be valid until the indicated date or until the end of the indicated number of stocks. As well as the prices indicated at the time of consulting the website.
- How can I buy on the web?
The purchase by the user is made and perfected by following the purchase procedure described in this section. By making a purchase on our website, you agree that communications with BODEGAS VEGA DE YUCO, S.A.T. mainly by electronic means.
To proceed with the purchase of products/services on our website, you only have to follow the following steps:
- To make a purchase, you must add the products that interest you in your "shopping basket".
- Once you have filled your cart with all the products you want to buy, the purchase is complete.
- To close the purchase with BODEGAS VEGA DE YUCO, S.A.T. You have to finalize the purchase and proceed to pay the amount of the products purchased through the payment gateway.
- The purchase will be completed at the time the user receives the order confirmation by email, which will reflect in detail the products/services purchased and these conditions.
In the case of wine tourism services, the user acquires any of the experience bonuses published on the website through the following links:
To purchase experiences you must follow the following steps:
- In order to make the reservation, the user must first select the date and time and enter, if available, the promotional code.
- The next step is to complete a form with the personal data of the user who makes the reservation, including debit/credit card data.
- To close the reservation with BODEGAS VEGA DE YUCO, S.A.T. You have to accept the purchase conditions, the legal notice, the privacy policy and our cookies policy.
- The reservation will be perfected at the moment the user receives its confirmation. During the process of purchasing the service, the user will be informed of the cancellation policy and information about the experience.
BODEGAS VEGA DE YUCO, S.A.T. In application of current legislation, under no circumstances will it provide alcoholic beverages to minors under eighteen (18) years of age, therefore the wine tasting service will not be provided.
- Product price. Taxes and customs
The price that appears indicated at all times next to our services includes the corresponding indirect taxes. If there is a typographical error in any of the prices displayed and if any user has made a purchase decision based on said error, we will notify you of this incident immediately and the user will have the right to cancel their reservation at no cost on their part.
In the case of products, the price does not include shipping or transport costs that will be indicated at the time of placing the order.
- What are the shipping and transportation conditions?
4.a) Where do we ship?
We ship to the entire Canary Islands, the Peninsula and some regions of the EU territory. In BODEGAS VEGA DE YUCO, S.A.T. We work with Correos, NACEX, MBE Coslada, Sending, MRW and UPS. In EU territory by TNT, NACEX and UPS, as well as other agencies, depending on destination.
4.b) How long will you receive your order?
The usual delivery time ranges between 48/72 hours from the order management -in business days- or 3/6 days from receipt of the order payment confirmation and depending on the shipping method, country and logistics company. with which the transport is carried out. Orders are processed from Monday to Friday from 9:00 a.m. to 12:00 p.m. Shipments to the Canary Islands are sent between islands on Tuesdays and Thursdays before 12:00 p.m., so shipping times may vary depending on the day and time the purchase was made. These shipments are made through the Correos company.
If the item is not in stock, and cannot be delivered on time, we will notify you of the estimated time for your request and you can exchange it for another item if you wish or request a refund.
These deadlines are indicative and BODEGAS VEGA DE YUCO, S.A.T. reserves the right to delay them for reasons beyond the company. In any case, we will always try to shorten delivery times as much as possible to ensure a fast and efficient reception of orders.
The terms agreed for the delivery of the product are understood without prejudice to the delays that may be caused by force majeure.
The services will be provided on the agreed date and time except in cases of force majeure and prior notification of the affected party.
Customers will also be promptly informed of the process of their order through the sending of the tracking code and/or specific information about the transport agency with which they will receive their order.
4.c) What do I have to do in case of delay or error in the shipment or delivery or the provision of the service?
In case of delay, delivery error or lost product, please contact us as soon as possible. BODEGAS VEGA DE YUCO, S.A.T. will contact the logistics company to start an investigation and resolve the incident as soon as possible. We will make every effort within our reach and contact the user to give them the best solution. If applicable, we will proceed to resend the order that has not been received or has not been delivered in perfect conditions, without additional costs for the customer.
The user will have the right to terminate the contract and to pay the amount of the product and the shipment if we do not make the delivery within the agreed period and the conditions established in article 66.bis of Royal Legislative Decree 1/2007, of 16 of November, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
In the case of not being able to provide a service or not doing it under the established conditions or an unjustified delay occurs for reasons not attributable to the user, the user will also have the right to terminate the contract and to pay the amount of the agreed service.
4.d) ¿Which is the amount of shipping costs?
The amount of the shipping costs is indicated separately at the time of placing the order and are borne by the user and must be accepted before making the payment.
Shipping costs vary depending on the type of destination and number of bottles.
For shipments within the archipelago, transportation costs will be as follows:
- From 1 to 3 bottles: €9
- From 3 to 6 bottles: €11
- From 6 to 12 bottles: €13
- + 15 bottles: €15
The company reserves the right to modify and update the web rates according to market prices, both for the wines and the transport agencies with which shipments are made.
4.e) ¿Where I will receive the request?
The products will be delivered to the address indicated by the user in the order form.
The delivery will be made through the transport companies offered / directly by BODEGAS VEGA DE YUCO, S.A.T.
If the user is absent at the time of delivery of the order, the transport company will contact the customer to agree on a new delivery or, where appropriate, after several failed delivery attempts, it will notify by means of a notice for collection at the delivery office. corresponding transport.
BODEGAS VEGA DE YUCO, S.A.T. will track the delivery of the order.
- Technical means to correct errors in the case of reservations.
In the event that you detect that an error has occurred when entering your data related to the reservation, you can modify them in your customer account.
In any case, you can correct errors related to the personal data provided during the reservation process by contacting our e-mail bodega@vegadeyuco.es as well as by calling 928524316 within customer service hours.
This web page shows confirmation windows in various sections of the reservation process that do not allow you to continue with it if you have not entered the necessary data or have not been correctly validated. Unfortunately, we cannot guarantee a reservation in which all the necessary data has not been provided. The fields marked with an asterisk (*) or required are mandatory.
If you detect an error in your reservation after the completion of the process, you must immediately contact our customer service at 928524316 or by email at bodega@vegadeyuco.es so that we can try to correct the error in the reservation. extent possible.
6 Reservation cancellation policy
Cancellation requests that are notified less than 24 hours before the activity takes place will be refunded.
entirely to the buyer and/or client or, where appropriate You may request a compensatory voucher that you may redeem exclusively for another same or similar experience, with an expiration date of December 31 of the current year..
If the cancellation request is made with less than 24 hours, no refund will be made. Those
People who do not appear on the day and time designated for the experience will not have the right to a refund or a compensatory bonus.
Cancellation requests must be notified to bodega@vegadeyuco.es or vegadeyuco@fincatesteina.com, indicating name and surname, date and reserved experience in addition to the number of the reservation or voucher that you will have received via email.
If due to force majeure Bodegas Vega de Yuco cannot carry out any of the activities, it will be offered to the buyer and/or
client a change of activity, schedule, or a voucher with an expiration of one year or, in the latter case, the full refund of the amount paid.
- Way to pay
7.a) What forms of payment can I use?
Products/services can be paid by credit/debit card and Paypal. You can also contact the commercial department of Bodegas Vega de Yuco to agree to payment by bank transfer, only in the event of not being able to make the purchase through the website due to a specific incident and prior acceptance by Bodegas Vega de Yuco.
- How are the bills?
The user accepts that the invoices for the purchases of the products/services are issued electronically and sent by e-mail. You can request a copy of the paper invoice by sending an email to bodega@vegadeyuco.es
- Return
7.a) ¿What How long do I have to cancel the purchase or decide to return a product?
The user will have a period of fourteen calendar days to decide to return the “Product” from the date of receipt of the same without incurring any penalty or expense, except those corresponding to the return and without the need for justification. The product must be returned in the same conditions as it was received.
The withdrawal period will expire 14 calendar days from the day of receipt of the product by the user or an authorized third party.
In the case of personalized services/products, their return will not be possible.
In the case of voucher and experience reservations, refunds will be made in accordance with the service cancellation policy indicated in point 6 of these conditions.
7.b) How can I cancel the purchase?
In the event that the user requests to change or cancel a reservation made on our website, they must comply with the specific conditions indicated in the same reservation. Consult the details of your reservation to see the specific conditions of the same.
If you wish to return the product to us or withdraw from the purchase, you must notify us of your decision to withdraw from the contract through an unequivocal statement by mail to BODEGAS VEGA DE YUCO, S.A.T. at the following address: Camino Del Cabezo, Sn – Masdache, 35572 – Tias, Lanzarote (Las Palmas); or by sending an e-mail to bodega@vegadeyuco.es.
You can use the withdrawal form model that we incorporate below, although its use is not mandatory, any communication in which they report the exercise by you of the right of withdrawal before the expiration of the corresponding term is sufficient.
Withdrawal Form (it must only be completed and sent if you wish to withdraw from the purchase) |
For the attention of: BODEGAS VEGA DE YUCO, S.A.T. Camino Del Cabezo, Sn – Masdache, 35572 – Tias, Lanzarote (Las Palmas) bodega@vegadeyuco.es. |
I hereby notify you that I withdraw from the sales contract for the following service/product(s): |
order number: |
Article: |
Received on date: |
Name(s) of the consumer(s) and user(s): |
Address(es) of the consumer(s) and user(s): |
Signature of the consumer and user or consumers and users (only if this form is submitted on paper) |
Date |
In case of doubt, contact us at 928524316 or by email at bodega@vegadeyuco.es indicating the reservation or order number and the person holding it with their DNI, NIE or Passport.
7.c) What are the requirements for the exercise of the right of withdrawal?
If the user decides to cancel his purchase once the order arrives, he will have to be responsible for the original shipping costs, if any.
The right of withdrawal does not apply to those sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
If you decide to cancel the reservation of the service, you must notify us in advance, within a maximum period of 72 hours prior to the provision of the service.
The user may return the products by post or by face-to-face delivery at the following address: BODEGAS VEGA DE YUCO, S.A.T.
Camino Del Cabezo, Sn – Masdache, 35572 – Tias, Lanzarote (Las Palmas)
In case of withdrawal on your part, we will refund all payments received from you, including shipping costs, (if any). But for this, you must notify us of your wish not to receive the service or to withdraw from the product, returning in the case of products or delivering them directly to us, without any undue delay and, in any case, no later than within 14 calendar days from from the date on which you notify us of your decision to withdraw. The withdrawal period will be considered fulfilled if you do not return the goods or do not attend the service and do not notify your non-attendance within the established period.
7.d) How is the refund made?
BODEGAS VEGA DE YUCO, S.A.T. will refund the amount of the product/service using the same means of payment used by you at the time of purchase, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement within a maximum period of 14 calendar days from the date on which we are informed of the withdrawal.
In the event that the order has been delivered, we can withhold the refund until we have received the products, or until you present proof of the return of the same. Returning a "Product”, we recommend that you obtain proof of your shipment.
For the return of the product it is necessary that it has not been used and keep its seal or original packaging intact. Packaging in which any type of sticker, adhesive paper or similar has been pasted by the user will not be accepted. We reserve the right to deny a full refund, if the “Product” returned has been damaged.
If the return occurs because the user considers that the “Product” is defective and you want a refund of the amount paid, you also have fourteen business days to return it from receipt of the product. The return by this means does not limit the rights that may assist you in accordance with the product guarantee established by the regulations of consumers and users.
- Conformity guarantee
products sold by BODEGAS VEGA DE YUCO, S.A.T. have a period of 14 calendar days in case they do not fit
- Data protection policy
BODEGAS VEGA DE YUCO, S.A.T. undertakes to comply with current legislation regarding the processing of personal data.
You can access more information in our Privacy Policy.
- Claims and attention to the consumer and user
If you are not happy with your product/service, please notify us at the following address: BODEGAS VEGA DE YUCO, S.A.T. with address at Camino Del Cabezo, Sn – Masdache, 35572 – Tias, Lanzarote (Las Palmas) or at the following email address bodega@vegadeyuco.es
You can submit any type of claim at the following address bodega@vegadeyuco.es
In addition, we have official claim forms available to our customers and users. You can request them by calling 928524316 or by email at bodega@vegadeyuco.es
- Cause of force majeure
BODEGAS VEGA DE YUCO, S.A.T. will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure").
Causes of Force Majeure will include any act, event, failure to exercise, omission or accident that is beyond our reasonable control such as a) Strikes, lockouts or other protest measures; b) Civil commotion, riot, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of using means of transportation; Impossibility of using telecommunications systems; and e) Government acts, regulations or restrictions.
The obligations derived from these conditions will be suspended during the period of Force Majeure and the term to fulfill said obligations will be extended for a period of time equal to the duration of the Force Majeure Cause and we will use all reasonable means to complete the Cause of Force Majeure or find a solution that allows us to fulfill our obligations despite the Cause of Force Majeure.
- partial nullity
If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
- Applicable legislation and competent courts
The contracts for the purchase of products/services through our Website and the controversies or claims arising from them or that refer to their object or celebration (including litigation or non-contractual claims) will be governed by Spanish law.
Any controversy that arises or is related to the use of the website or the products/services will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Las Palmas.
If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such, being able to choose to file a claim to assert your rights in relation to these Conditions before the Judge or Courts that correspond to your home.
- Online dispute resolution platform
In compliance with the obligation to inform consumers established in Art. 14 of Regulation (EU) 524/2013 on Resolution of online disputes in consumer matters BODEGAS VEGA DE YUCO, S.A.T. informs you that the European Commission provides an online conflict resolution platform that is available at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can put your claims to try to reach an out-of-court solution, if you reside in the EU.
- Notifications
Occasionally, BODEGAS VEGA DE YUCO, S.A.T. may use your personal data to send you notifications by email. Said notifications will be made to inform about the modifications in our services or products.
- Quality commitment to our users. Comments and suggestions
The client must bear in mind that in products/services we offer him a human capital, which is willing to help him in a personalized way. Our goal is the satisfaction of our customers with our products and to obtain the highest quality standards.
Your comments and suggestions will be welcomed. You can contact us by email at bodega@vegadeyuco.es or by phone 928524316
Date: January 22, 2024
Version: V.2.0
