PURCHASE TERMS
Purchases made by our users through our website ("www.vegadeyuco.com") are governed by the conditions ("The Conditions") described below. The purchase of products/services (“Product/”Service”) through www.vegadeyuco.com implies full and unreserved acceptance by the user of the following purchase conditions. The Conditions do not cover the purchase of our services/products by third parties outside the Website.
Data of the service provider of the Information Society, owner of the website
Identity | BODEGAS VEGA DE YUCO, S.A.T. – V35474881 |
by Rafael Arozarena (1973), set in Lanzarote and considered one of the classic works of Canarian literature. | Camino Del Cabezo, Sn – Masdache, 35572 – Tias, Lanzarote (Las Palmas) |
Phone | 928524316 |
Web | www.vegadeyuco.com |
bodega@vegadeyuco.es |
Please read these Conditions carefully before placing an order for any “Product” on our “Website”. If you do not agree to these Terms, you will not be able to order any Products on our Website. You may print a copy of these Terms for future reference.
- Possibility of modifying these conditions and the commercial offer
BODEGAS VEGA DE YUCO, S.A.T. You can modify at any time the conditions or offers published on your website (prices, products, promotions, and other commercial and service conditions). But the modifications will not affect in any case the purchases already made by our users.
The names and brands of products and manufacturers are used for identification purposes only. All photos, descriptions and prices are not contractual.
Special offers, promotions or discounts will be valid until the indicated date or until the end of the indicated number of stocks. As well as the prices indicated at the time of consulting the website.
- How can I buy on the web?
The purchase by the user is made and perfected by following the purchase procedure described in this section. By making a purchase on our website, you agree that communications with BODEGAS VEGA DE YUCO, S.A.T. mainly by electronic means.
To proceed with the purchase of products on our website, you only have to follow the following steps:
- To make a purchase, you must add the products that interest you in your "shopping basket".
- Once you have filled your cart with all the products you want to buy, the purchase is complete.
- To close the purchase with BODEGAS VEGA DE YUCO, S.A.T. You have to finalize the purchase and proceed to pay the amount of the products purchased through the payment gateway.
- The purchase will be completed at the time the user receives the order confirmation by email, which will reflect in detail the products/services purchased and these conditions.
BODEGAS VEGA DE YUCO, S.A.T. In application of current legislation, it will not sell alcoholic beverages to minors under eighteen (18) years of age, so it will be an essential requirement that the purchase be made by a person of legal age.
If instead you wish to purchase experiences, you must follow these steps:
- In order to make the reservation, the user must first select the date and time and enter the promotional code.
- The next step is to complete a form with the personal data of the user who makes the reservation, including debit/credit card data.
- To close the reservation with BODEGAS VEGA DE YUCO, S.A.T. You have to accept the purchase conditions, the legal notice, the privacy policy and our cookies policy.
- The reservation will be perfected at the moment in which the user receives his confirmation in which the conditions of the reservation that the user has made will be reflected in detail.
BODEGAS VEGA DE YUCO, S.A.T. In application of the current legislation, it will not provide alcoholic beverages to minors under eighteen (18) years of age, so the tasting service will not be provided.
- Product price. Taxes and customs
The price that appears indicated at all times next to our services includes the corresponding indirect taxes. If there is a typographical error in any of the prices displayed and if any user has made a purchase decision based on said error, we will notify you of this incident immediately and the user will have the right to cancel their reservation at no cost on their part.
In the case of products, the price does not include shipping or transport costs that will be indicated at the time of placing the order.
- What are the shipping and transportation conditions?
4.a) Where do we ship?
We ship to the entire Canary Islands, Peninsula and EU territory. In BODEGAS VEGA DE YUCO, S.A.T. We work with Correos Express, in the peninsula with Sending and EU territory by TNT.
4.b) How long will you receive your order?
The usual delivery time ranges between 48/72 hours and 3/5 days from receipt of order payment confirmation and depending on the shipping method and logistics company selected.
If the item is not in stock, and cannot be delivered on time, we will notify you of the estimated time for your request and you can exchange it for another item if you wish or request a refund.
These deadlines are indicative and BODEGAS VEGA DE YUCO, S.A.T. reserves the right to delay them for reasons beyond the company. In any case, we will always try to shorten delivery times as much as possible to ensure a fast and efficient reception of orders.
The terms agreed for the delivery of the product are understood without prejudice to the delays that may be caused by force majeure.
The services will be provided on the agreed date and time except in cases of force majeure and prior notification of the affected party.
4.c) What do I have to do in case of delay or error in the shipment or delivery or the provision of the service?
In case of delay, delivery error or lost product, please contact us as soon as possible. BODEGAS VEGA DE YUCO, S.A.T. will contact the logistics company to initiate an investigation and resolve the incident as soon as possible. We will make every effort within our reach, during the necessary time and within a maximum period of 24 hours, we will contact the user and give him a solution or send him a new identical package free of charge.
The user will have the right to terminate the contract and to pay the amount of the product and the shipment if we do not make the delivery within the agreed period and the conditions established in article 66.bis of Royal Legislative Decree 1/2007, of 16 of November, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
In the case of not being able to provide a service or not doing it under the established conditions or an unjustified delay occurs for reasons not attributable to the user, the user will also have the right to terminate the contract and to pay the amount of the agreed service.
4.d) ¿Which is the amount of shipping costs?
The amount of the shipping costs is indicated separately at the time of placing the order and are borne by the user and must be accepted before making the payment.
Shipping costs vary depending on the type of shipment and number of bottles, and may be subject to modification.
4.e) ¿Where I will receive the request?
The products will be delivered to the address indicated by the user in the order form.
The delivery will be made through the transport companies offered / directly by BODEGAS VEGA DE YUCO, S.A.T.
If the user is absent at the time of delivery of the order, the transport company will contact you to arrange a new delivery.
BODEGAS VEGA DE YUCO, S.A.T. will track the delivery of the order.
- Technical means to correct errors in the case of reservations.
In the event that you detect that an error has occurred when entering your data related to the reservation, you can modify them in your customer account.
In any case, you can correct errors related to the personal data provided during the reservation process by contacting our e-mail bodega@vegadeyuco.es as well as by calling 928524316 within customer service hours.
This web page shows confirmation windows in various sections of the reservation process that do not allow you to continue with it if you have not entered the necessary data or have not been correctly validated. Unfortunately, we cannot guarantee a reservation in which all the necessary data has not been provided. The fields marked with an asterisk (*) or required are mandatory.
If you detect an error in your reservation after the completion of the process, you must immediately contact our customer service at 928524316 or by email at bodega@vegadeyuco.es so that we can try to correct the error in the reservation. extent possible.
- Way to pay
7.a) What forms of payment can I use?
The products/services can be paid by credit/debit card, Paypal and Bizum.
- How are the bills?
The user accepts that the invoices for the purchases of the products/services are issued electronically and sent by e-mail. You can request a copy of the paper invoice by sending an email to bodega@vegadeyuco.es
- Return
7.a) ¿What How long do I have to cancel the purchase or decide to return a product?
The user will have a period of fourteen calendar days to decide to return the “Product” from the date of receipt of the same without incurring in any penalty or expense, except those corresponding to the return and without the need for justification.
The withdrawal period will expire 14 calendar days from the day of receipt of the product by the user or an authorized third party.
In the case of personalized services/products, their return will not be possible.
The user will not be able to withdraw from the service
7.b) How can I cancel the purchase?
In the event that the user requests to change or cancel a reservation made on our website, they must comply with the specific conditions indicated in the same reservation. Consult the details of your reservation to see the specific conditions of the same.
If you wish to return the product to us or withdraw from the purchase, you must notify us of your decision to withdraw from the contract through an unequivocal statement by mail to BODEGAS VEGA DE YUCO, S.A.T. at the following address: Camino Del Cabezo, Sn – Masdache, 35572 – Tias, Lanzarote (Las Palmas); or by sending an e-mail to bodega@vegadeyuco.es.
You can use the withdrawal form model that we incorporate below, although its use is not mandatory, any communication in which they report the exercise by you of the right of withdrawal before the expiration of the corresponding term is sufficient.
Withdrawal Form (it must only be completed and sent if you wish to withdraw from the purchase) |
For the attention of: BODEGAS VEGA DE YUCO, S.A.T. Camino Del Cabezo, Sn – Masdache, 35572 – Tias, Lanzarote (Las Palmas) bodega@vegadeyuco.es. |
I hereby notify you that I withdraw from the sales contract for the following service/product(s): |
order number: |
Article: |
Received on date: |
Name(s) of the consumer(s) and user(s): |
Address(es) of the consumer(s) and user(s): |
Signature of the consumer and user or consumers and users (only if this form is submitted on paper) |
Date |
In case of doubt, contact us at 928524316 or by email at bodega@vegadeyuco.es indicating the reservation or order number and the person holding it with their DNI, NIE or Passport.
7.c) What are the requirements for the exercise of the right of withdrawal?
If the user decides to cancel his purchase once the order arrives, he will have to be responsible for the original shipping costs, if any.
The right of withdrawal does not apply to those sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
If you decide to cancel the reservation of the service, you must notify us in advance, within a maximum period of 72 hours prior to the provision of the service.
The user may return the products by post or by face-to-face delivery at the following address: BODEGAS VEGA DE YUCO, S.A.T.
Camino Del Cabezo, Sn – Masdache, 35572 – Tias, Lanzarote (Las Palmas)
In case of withdrawal on your part, we will refund all payments received from you, including shipping costs, (if any). But for this, you must notify us of your wish not to receive the service or to withdraw from the product, returning in the case of products or delivering them directly to us, without any undue delay and, in any case, no later than within 14 calendar days from from the date on which you notify us of your decision to withdraw. The withdrawal period will be considered fulfilled if you do not return the goods or do not attend the service and do not notify your non-attendance within the established period.
7.d) How is the refund made?
BODEGAS VEGA DE YUCO, S.A.T. will refund the amount of the product/service using the same means of payment used by you at the time of purchase, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement within a maximum period of 14 calendar days from the date on which we are informed of the withdrawal.
In the event that the order has been delivered, we can withhold the refund until we have received the products, or until you present proof of the return of the same. Returning a "Product”, we recommend that you obtain proof of your shipment.
For the return of the product it is necessary that it has not been used and keep its seal or original packaging intact. Packaging in which any type of sticker, adhesive paper or similar has been pasted by the user will not be accepted. We reserve the right to deny a full refund, if the “Product” returned has been damaged.
If the return occurs because the user considers that the “Product” is defective and you want a refund of the amount paid, you also have fourteen business days to return it from receipt of the product. The return by this means does not limit the rights that may assist you in accordance with the product guarantee established by the regulations of consumers and users.
- Conformity guarantee
products sold by BODEGAS VEGA DE YUCO, S.A.T. have a period of 14 calendar days in case they do not fit
- Data protection policy
BODEGAS VEGA DE YUCO, S.A.T. undertakes to comply with current legislation regarding the processing of personal data.
You can access more information in our Privacy Policy.
- Claims and attention to the consumer and user
If you are not happy with your product/service, please notify us at the following address: BODEGAS VEGA DE YUCO, S.A.T. with address at Camino Del Cabezo, Sn – Masdache, 35572 – Tias, Lanzarote (Las Palmas) or at the following email address bodega@vegadeyuco.es
You can submit any type of claim at the following address bodega@vegadeyuco.es
In addition, we have official claim forms available to our customers and users. You can request them by calling 928524316 or by email at bodega@vegadeyuco.es
- Cause of force majeure
BODEGAS VEGA DE YUCO, S.A.T. will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure").
Causes of Force Majeure will include any act, event, failure to exercise, omission or accident that is beyond our reasonable control such as a) Strikes, lockouts or other protest measures; b) Civil commotion, riot, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of using means of transportation; Impossibility of using telecommunications systems; and e) Government acts, regulations or restrictions.
The obligations derived from these conditions will be suspended during the period of Force Majeure and the term to fulfill said obligations will be extended for a period of time equal to the duration of the Force Majeure Cause and we will use all reasonable means to complete the Cause of Force Majeure or find a solution that allows us to fulfill our obligations despite the Cause of Force Majeure.
- partial nullity
If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
- Applicable legislation and competent courts
The contracts for the purchase of products/services through our Website and the controversies or claims arising from them or that refer to their object or celebration (including litigation or non-contractual claims) will be governed by Spanish law.
Any controversy that arises or is related to the use of the website or the products/services will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz de Tenerife.
If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such, being able to choose to file a claim to assert your rights in relation to these Conditions before the Judge or Courts that correspond to your home.
- Online dispute resolution platform
In compliance with the obligation to inform consumers established in Art. 14 of Regulation (EU) 524/2013 on Resolution of online disputes in consumer matters BODEGAS VEGA DE YUCO, S.A.T. informs you that the European Commission provides an online conflict resolution platform that is available at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can put your claims to try to reach an out-of-court solution, if you reside in the EU.
- Notifications
Occasionally, BODEGAS VEGA DE YUCO, S.A.T. may use your personal data to send you notifications by email. Said notifications will be made to inform about the modifications in our services or products.
- Quality commitment to our users. Comments and suggestions
The client must bear in mind that in products/services we offer him a human capital, which is willing to help him in a personalized way. Our goal is the satisfaction of our customers with our products and to obtain the highest quality standards.
Your comments and suggestions will be welcomed. You can contact us by email at bodega@vegadeyuco.es or by phone 928524316
Date: March 22, 2022
Version: V.1.0
